To create a Crew account, visit the Seafy website, sign up, select the “Crew” option, and follow the guided procedure to register by entering your personal details.

Account verification is mandatory to ensure the security of Seafy services and confirm your identity as a crew member. This process allows us to validate your data and prevent unauthorized access so that only verified personnel can use the dedicated services.

Simply register on Seafy.com. After registration, you will be automatically guided through the verification process until your crew profile is fully validated.

Yes, the verification must be completed again. It is mandatory in order to proceed with purchases and ensures that your data is accurate and up to date.

After entering your e-mail and phone number, you will receive two different codes: one via SMS and one via e-mail. You must enter both codes in the dedicated screen to complete the online verification. The SMS code arrives as a simple text message, must be entered exactly as received, and is particularly important because it will also be required during the final verification at the onboard desk.

After successfully entering both codes, you must go to the onboard desk and provide the SMS PIN to the staff member. This confirms your identity and completes your crew verification.

You must verify both your e-mail address and your phone number. You may enter either one first, but both are required to continue.

You can make purchases on Seafy.com or through the dedicated portal only after your crew verification is fully completed, including the onboard confirmation. Without the final validation, purchases cannot be processed.

The online steps take only a few minutes. The final confirmation at the onboard desk is immediate. Once you give the PIN to the staff, your crew verification is completed instantly.

Yes, it is essential to keep and remember the SMS PIN code, as you must provide it at the onboard desk to complete your crew validation. If the SMS code does not work, you may use the e-mail PIN to continue the online procedure. For any additional issues, you can contact Seafy support through the channels available on Seafy.com.

If the SMS PIN does not work, contact Seafy support through all the channels listed on Seafy.com.

Check that your e-mail address and phone number were entered correctly. If the information is correct but you still do not receive the codes, contact us at support@seafy.com or through the live chat and all official support channels on Seafy.com. Our team will assist you quickly.

Yes. All data provided during the verification process is handled in compliance with data protection regulations. Your information is used solely to confirm your identity as a crew member and ensure secure access to Seafy services. Your data will not be shared with unauthorized third parties and is protected by advanced security systems.

After completing the registration on Seafy, you will receive a confirmation email with a PIN code. Go to the ship's Desk Reception, provide your PIN and email address. Only after activation will you be able to access Seafy services. If you don't receive the code, check your spam folder or contact support via live chat.

To update your password, log into your Seafy account, go to the "Profile" section, and select the "Change Password" option. You will receive an email with a link to complete the password update process.

If you don't remember your password, go to the "Log in" section and select "Forgot Password?". We will send you an email with a link to reset it. Follow the instructions in the email to create a new password and regain access to your account.

You can associate your Wi-Fi code with up to three different devices, but the connection will be active on only one at a time. If you want to use another device, make sure to disconnect the currently connected one first.

The Wi-Fi code can only be used on the ship where it was activated. If you need to transfer or change ships, go to the onboard desk: the staff will transfer your code activation to the new ship. Any usage already made will remain unchanged, but you can continue using the service without interruptions.

Within your profile, in the 'My Wi-Fi Codes' section, you can track the status of your packages. From there, you can check when they were activated, how long they are valid for, and how much data you have already used.

The validity of Wi-Fi packages varies depending on the ferry company and the type of package selected. For precise information on costs, duration, and conditions, we recommend checking the purchase section related to the company you will be traveling with.

Crew members can activate their Wi-Fi code within 6 months from the date of purchase. After this period, the code will no longer be valid and cannot be used to connect. It is therefore recommended to activate it within the indicated timeframe to avoid any usage issues.

If you are experiencing difficulties with your Wi-Fi code, we invite you to contact Seafy support through the 'Support' section. Our team is available to help you resolve the issue quickly and effectively.

If you need support, we recommend using the live chat in the 'Support' section, as it is the fastest way to get help. Alternatively, you can contact us on WhatsApp at +39 33471464 or email us at support@seafy.com. Even when you are on board, the live chat remains the best option for receiving real-time assistance.

No, it is not possible or allowed to share your Wi-Fi code with other people. The code is personal and can only be used by the purchaser. Any misuse may result in the suspension of the service.